Moss View Care Home
At a Glance
The information you need to decide whether this home warrants a closer look.
Nursing homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds78
- SpecialismsCaring for adults over 65 yrs, Dementia
- Last inspected2021-09-18
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
During daytime visits, families describe seeing residents engaged in activities and entertainment. Staff are noted for showing patience and kindness in their daily interactions, with managers who make themselves available when relatives have concerns.
The eight family priority themes
- Staff warmth75
- Compassion & dignity75
- Cleanliness72
- Activities & engagement55
- Food quality60
- Healthcare75
- Management & leadership75
- Resident happiness70
What inspectors found
Inspected 2021-09-18
Is this home safe?
Is the care effective?
The Effective domain was rated Good at the February 2025 inspection. This covers staff training, care planning, healthcare access, and nutrition. The home specialises in dementia care, which means staff should have specific training in supporting people living with dementia. The published summary does not detail the content of training programmes, how often care plans are reviewed, or how the home involves families in planning care.Is this home caring?
The Caring domain was rated Good at the February 2025 inspection. This covers how staff treat people: warmth, dignity, respect, privacy, and whether people are supported to remain as independent as possible. The published summary does not include direct quotes from residents or relatives, or specific inspector observations of staff interactions. A Good Caring rating indicates inspectors were satisfied with what they observed.Is the home responsive?
The Responsive domain was rated Requires Improvement at the February 2025 inspection. This is the domain that covers activities, engagement, how the home responds to individual preferences, and whether complaints are handled well. This represents a decline from the home's previous Good overall trajectory. The published summary does not specify what particular failures led to this rating, which makes it difficult to assess how serious the concerns are or whether they have since been addressed.Is the home well-led?
The Well-led domain was rated Good at the February 2025 inspection. The home is run by HC-One Limited, with Anna Gretchen Selby as registered manager and Richard James Holtby as nominated individual. A Good Well-led rating suggests inspectors found governance, accountability, and management culture to be satisfactory. The published summary does not include detail on manager tenure, staff turnover, or how the home responded to the Requires Improvement in Responsiveness.
Source: CQC inspection report →
What the evidence base says
The home provides care for people over 65, including those living with dementia. Moss View offers dementia care as part of its services, though specific details about their approach or specialized support aren't widely discussed by families. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Moss View scores in the mid-seventies overall, reflecting broadly positive inspection findings across safety, effectiveness, caring, and leadership, but pulled down by a Requires Improvement rating in responsiveness, which covers activities, individuality, and how well the home adapts to each person's needs.
Homes in North West typically score 68–82.The three-lens summary
What families tell us
During daytime visits, families describe seeing residents engaged in activities and entertainment. Staff are noted for showing patience and kindness in their daily interactions, with managers who make themselves available when relatives have concerns.
What inspectors have recorded
The management team appears approachable, with senior staff willing to meet with families and discuss any worries. However, a troubling account of inappropriate physical handling during a night shift suggests standards may vary significantly between day and night care.
How it sits against good practice
Given the contrasting experiences reported, visiting at different times and asking specific questions about night-time care protocols would be especially important here.
Worth a visit
Moss View on Page Moss Lane, Liverpool, was assessed in February 2025 and the report was published in April 2025. The home is rated Good overall across four of its five domains: Safe, Effective, Caring, and Well-led. It is a 78-bed nursing home run by HC-One Limited, specialising in dementia care and nursing for adults over 65. The registered manager is Anna Gretchen Selby. These Good ratings suggest that, at the time of inspection, the home was meeting required standards in how it keeps people safe, trains its staff, treats people with kindness, and manages itself. The one area of concern is the Responsive domain, which was rated Requires Improvement. This is the domain that covers whether your parent will have a meaningful life here: activities, engagement, how the home responds to individual preferences, and whether care adapts to the person rather than the routine. The published summary does not detail what specific failures were found, so on a visit you should ask to see an actual activity schedule from the past month (not a template), ask what one-to-one engagement is available on a quiet afternoon, and ask how staff are responding to the action plan for this rating. It is also worth noting that this home previously held a Good overall rating, and the current Requires Improvement in Responsiveness represents a decline in that one area. Check whether the improvement plan has been completed.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Moss View Care Home measures up against the other homes you’re considering. Free account.
In Their Own Words
How Moss View Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Liverpool care home where daytime kindness meets concerning questions
Compassionate Care in Liverpool at Moss View
Moss View in Liverpool presents a complex picture for families considering care. While several relatives speak warmly of staff kindness and resident activities during daytime hours, a serious allegation about night-time care raises important questions that families will want to explore thoroughly.
Who they care for
The home provides care for people over 65, including those living with dementia.
Moss View offers dementia care as part of its services, though specific details about their approach or specialized support aren't widely discussed by families.
“Given the contrasting experiences reported, visiting at different times and asking specific questions about night-time care protocols would be especially important here.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Moss View scores in the mid-seventies overall, reflecting broadly positive inspection findings across safety, effectiveness, caring, and leadership, but pulled down by a Requires Improvement rating in responsiveness, which covers activities, individuality, and how well the home adapts to each person's needs.
Homes in North West typically score 68–82.The three-lens summary
What families tell us
During daytime visits, families describe seeing residents engaged in activities and entertainment. Staff are noted for showing patience and kindness in their daily interactions, with managers who make themselves available when relatives have concerns.
What inspectors have recorded
The management team appears approachable, with senior staff willing to meet with families and discuss any worries. However, a troubling account of inappropriate physical handling during a night shift suggests standards may vary significantly between day and night care.
How it sits against good practice
Given the contrasting experiences reported, visiting at different times and asking specific questions about night-time care protocols would be especially important here.
Worth a visit
Moss View on Page Moss Lane, Liverpool, was assessed in February 2025 and the report was published in April 2025. The home is rated Good overall across four of its five domains: Safe, Effective, Caring, and Well-led. It is a 78-bed nursing home run by HC-One Limited, specialising in dementia care and nursing for adults over 65. The registered manager is Anna Gretchen Selby. These Good ratings suggest that, at the time of inspection, the home was meeting required standards in how it keeps people safe, trains its staff, treats people with kindness, and manages itself. The one area of concern is the Responsive domain, which was rated Requires Improvement. This is the domain that covers whether your parent will have a meaningful life here: activities, engagement, how the home responds to individual preferences, and whether care adapts to the person rather than the routine. The published summary does not detail what specific failures were found, so on a visit you should ask to see an actual activity schedule from the past month (not a template), ask what one-to-one engagement is available on a quiet afternoon, and ask how staff are responding to the action plan for this rating. It is also worth noting that this home previously held a Good overall rating, and the current Requires Improvement in Responsiveness represents a decline in that one area. Check whether the improvement plan has been completed.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Moss View Care Home measures up against the other homes you’re considering. Free account.
In Their Own Words
How Moss View Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Liverpool care home where daytime kindness meets concerning questions
Compassionate Care in Liverpool at Moss View
Moss View in Liverpool presents a complex picture for families considering care. While several relatives speak warmly of staff kindness and resident activities during daytime hours, a serious allegation about night-time care raises important questions that families will want to explore thoroughly.
Who they care for
The home provides care for people over 65, including those living with dementia.
Moss View offers dementia care as part of its services, though specific details about their approach or specialized support aren't widely discussed by families.
Management & ethos
The management team appears approachable, with senior staff willing to meet with families and discuss any worries. However, a troubling account of inappropriate physical handling during a night shift suggests standards may vary significantly between day and night care.
“Given the contrasting experiences reported, visiting at different times and asking specific questions about night-time care protocols would be especially important here.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
